Prior to booking a trip with us, we kindly request that you take the time to read and comprehend the General Terms and Conditions (GTC) provided below. To ensure that you are fully informed about your upcoming journey, we strongly advise that you carefully review all pertinent details relating to your trip, including the itinerary, comfort level, and physical requirements, either on our website or in the confirmation letter we sent before issuing your ticket.

By booking a trip with Flightsmart, whether in writing, by telephone, electronically (online), or in person, you acknowledge and agree to the Booking Conditions outlined below, which serve as the entire agreement between you and us. We will accept your booking on this basis, and the services to be provided will be as specified in your booking confirmation letter. It is your responsibility to review the confirmation letter and ensure that all information contained therein is accurate and complete. If any inaccuracies are identified, they must be immediately reported to Flightsmart, and any resulting costs shall be your responsibility. Any services that are not arranged or provided by Flightsmart will be governed by the terms and conditions of the relevant provider, which will be provided to you by Flightsmart prior to the conclusion of the contract.

The services that have been booked are valid solely on the dates specified in the confirmation. Flight tickets, in particular, are only valid for transportation on the airline(s) for which they were originally purchased. Any transfers of bookings to other airlines, changes to itineraries, or the addition of stopovers are not permitted during the customer's journey. It is imperative that flight tickets are utilized in the order that they were booked. Failure to use a specific flight route may result in the customer losing the right to travel on all of their booked flights or the airline invoicing the ticket price again. The re-invoiced ticket price may be higher than the original price of the flight tickets that were initially booked.

To confirm your booking, a non-refundable deposit is required at the time of booking, which may be as low as £50.00 per person per trip, depending on the applicable terms. In the event that your booking is made within a few days of the departure date, the full amount will be required at the time of booking. It should be noted that not all bookings will require a £50.00 deposit, as some selected trips may necessitate a higher deposit, which could range from £250 to £500 depending on the number of passengers. It is important to note that this deposit is also non-refundable in the event of a failure of payment or a change in plans.

Upon acceptance of your booking, we will issue a confirmation letter that constitutes an agreement between the passenger and Flightsmart. The contract will be considered valid only upon acceptance of your deposit, and details regarding final payments can be found in your booking confirmation. Payment of the balance of the trip price is required before the departure date or by the time specified in the confirmation letter. It is important to note that full payment may be required earlier for some selected trips. Failure to make this payment by the due date or if the passenger decides not to travel anymore, we reserve the right to cancel your booking, and the complete amount paid will be considered non-refundable.

To confirm your travel arrangements, it is essential that you provide all necessary details along with the balance of the trip price. These details include your full name as it appears on your passport, date of birth, nationality, passport number, passport issue, and expiry date. You must also inform us of any pre-existing medical conditions that may affect your ability to complete your travel arrangements. Please note that failure to provide these details may result in your inability to travel, leading to a 100% loss, and in such cases, Flightsmart cannot be held responsible.

In the event that you need to cancel your tickets, the person responsible for making the booking must notify us in writing. Please be aware that most cancellations will result in a 100% loss of the total cost of all travel arrangements. We advise that you consult with your reservation adviser and consider booking a refundable/changeable ticket, although it should be noted that refundable tickets will only be refunded after a cancellation charge and admin fee, if they remain unused. Additionally, partially used tickets are non-refundable. Please be advised that charter flights carry a 100% cancellation fee both before and after ticket issuance.

The airline reserves the right to cancel a scheduled trip prior to departure in the event that external factors such as terrorism, natural disasters, or political instability make it impractical for us to operate the itinerary as planned. In such cases, and the airline will offer an alternative travel date to affected passengers. However, if you decline the offered alternative and instead request a travel date of your own choosing, you will be responsible for any fare difference and an administrative fee. If the airline is unable to provide an alternate option, you will receive a full refund, but the administrative fee will still apply. Please be aware that refunds may take up to 8-10 months to process, and in some instances, may take longer.

In order to make changes to your bookings, it is imperative that you submit your requests in writing. Failure to provide written confirmation may result in a delay or inability to process any changes until the necessary documentation is received. This is to ensure that all modifications to your travel arrangements are accurately recorded and promptly executed. It is also important to note that any changes to additional arrangements made in connection with your trip may result in different charges, which will be communicated to you at the time of the requested modifications. Additionally, a standard administration fee of £50 will be applied to cover the costs associated with processing the changes.

We would like to inform you that our trip prices are subject to change due to variable and seasonal pricing, which is a common industry practice. This means that the prices for our trips may fluctuate at any time based on factors such as demand, market conditions, and availability. It is possible that different passengers on the same trip may have been charged different prices.
If you find a price that you are happy with, we encourage you to book your trip as soon as possible. Once you receive a quote, the price will be secured for you provided that you make the required deposit before the quote's expiry. Please note that any reduced pricing or discounts that become available after you have paid your deposit will not be applicable. If you decide to cancel your booking in order to take advantage of a lower price, regular cancellation will apply.

Please note that most of our tours have a minimum age requirement of 12 years. Any traveler under the age of 18 must be accompanied by a legal guardian, or by an escort who is at least 18 years old and appointed by the legal guardian. The legal guardian or appointed escort will be responsible for the day-to-day care of the traveler under the age of 18. If a legal guardian chooses to designate an escort, they must complete and sign a relevant document to delegate their authority.
While we can provide information on mandatory health requirements, it is important to note that we are not medical experts. Therefore, it is your responsibility to obtain proper and detailed medical advice at least two months prior to your travel date to ensure that you are aware of the latest health requirements and recommendations for your destination.

It is essential that you possess a valid passport and have obtained all necessary visas, permits, and certificates for the countries you intend to visit during your trip. Your passport must be valid for at least six months beyond the duration of your trip. It is your responsibility to ensure that you have acquired the appropriate visas, permits, and certificates for your trip, and we recommend that you refer to the relevant websites for detailed information.
Please be aware that we cannot be held responsible if you are denied entry to a country due to insufficient or incorrect travel documentation, including but not limited to passports, visas, and permits. Therefore, it is vital that you check and double-check that all your travel documents are in order and up-to-date prior to departure.

As part of our commitment to providing our clients with a safe and enjoyable travel experience, we highly recommend that you obtain a personal travel insurance policy. It is your responsibility to secure an insurance policy that provides comprehensive coverage for personal accident, medical expenses, emergency repatriation, and death. We also strongly advise that your insurance policy includes coverage for cancellation, curtailment, personal liability, and loss of luggage and personal effects.
Your tour leader will collect information about your travel insurance on the first day of the trip to ensure that you have the necessary coverage. We urge you to carefully review the General Terms and Conditions of your insurance policy before departure so that you have a full understanding of the coverage and benefits provided. By doing so, you can have peace of mind knowing that you have adequate insurance coverage during your travels.

We strive to provide all of our clients with a high-quality travel experience. However, we understand that sometimes issues may arise. If you have a complaint regarding your trip, we kindly request that you inform us by calling our representative at the time or contacting us at 0208-004-4435 as soon as possible. This will give us the opportunity to address the issue and make any necessary efforts to rectify the matter you can also email your complaints at admin@flightsmart.co.uk.
In the event that you are not satisfied with the resolution provided through these means, we request that any further complaints be submitted to us in writing within 30 days from the end of the trip. We value all feedback and take all complaints seriously. We will investigate any issues raised and respond to you in a timely and professional manner.

When you request a refund, it's important to understand that the standard processing time for such requests is typically 8-10 working weeks. This processing time includes the time it takes for the airline to verify the details of your request and then process the refund through their accounting system.

During this period, it's understandable that you may feel anxious about the status of your refund. However, please know that the airline is doing their best to expedite the process and ensure that you receive your refund as soon as possible.

Additionally, please note that the specific timeline for your refund may vary based on a number of factors, including the type of ticket purchased, the method of payment, and the reason for the refund request.

We hope this information provides some clarity and reassurance regarding the refund process. If you have any further questions or concerns, please do not hesitate to contact the airline's customer service team for assistance.